Privacy Policy

This Privacy Policy defines the types of your information that we may collect when you access this Website, register on this Website, and/or use the services we provide, as well as how we will use and protect the information collected in this manner.

To be fully confident in how we process Personal Data, we recommend that you thoroughly read and understand the terms of this Privacy Policy.

In particular, when accessing our Website, regardless of whether you register on this Website, it is considered that you accept, agree, undertake, and confirm the following:

1. You, based on your own free will and necessary consent, agree to disclose your Personal Data to us;

2. You undertake to comply with all the terms and conditions set forth in this Privacy Policy;

3. You agree that we may collect your information through your access to this Website, your registration on this Website, and/or your use of the services we offer;

4. You agree to any changes we may make to our Privacy Policy in the future;

5. You agree that our affiliates, subsidiaries, and employees may contact you regarding products and services that may interest you (unless you have specified that you do not wish to receive such information);

6. You agree to allow us to use cookies to track each of your actions and to collect and store all the information you leave on this Website, including, but not limited to, your IP address, location, and other information. To use the services offered by this Website, you will need to fill out and provide the following two categories of information:

- Identification Information. This information helps us verify your eligibility to register as a user of this Website. It includes, but is not limited to, your name, residential address, postal address, other certificates, and corresponding identification numbers issued by your country or government to confirm your identity, as well as any other information that may assist us in verifying your identity (hereinafter referred to as 'identification information').

- Business Information. This information helps us contact you and provide you with services, including but not limited to, your phone number, fax number, valid email address, postal address, and information related to your debit card and/or other accounts (hereinafter collectively referred to as 'business information').

- Additional Information. When you use this Website or the services offered by this Website, we may collect additional necessary information from our mailboxes, which we deem relevant to the requirements, in order to improve the functionality of this Website, enhance your experience using this Website and its services, as well as its security, or as required by any court order, applicable legislation, administrative regulations, or any order from any other competent government authority.

If you visit any of the third-party websites listed on this Website, or any link from our third-party partners, you must agree to the separate and independent Privacy Policy of that third-party website and comply with it. We are not responsible for the content and activities of such websites or partners.

If your Personal Data is within the European Economic Area ('EEA')In relation to personal data protected by the General Data Protection Regulation ('GDPR'), you have a number of legal rights regarding the Personal Data you store on our Website, including:

1. The right to obtain information about the Personal Data we process and to access the Personal Data you have left on our Website. Please note that in certain cases, we have the right to deny requests for access to copies of Personal Data (particularly information subject to legal professional privilege).

2. If your Personal Data is inaccurate or incomplete, you may request that we make corrections, but you may be required to provide a valid identity document to verify the authenticity of your identification information. Please cooperate with us.

3. In some cases, you may request that we delete your Personal Data. Please note that under certain circumstances (e.g., for the protection of public interests or for scientific and historical research), we have the right to retain your Personal Data even if you request its deletion.

4. In some cases, you may object to the processing of your Personal Data and request that we restrict the processing of your Personal Data. Similarly, in some cases, we have the right to deny your request, even if you object or request us to limit the processing of your Personal Data.

5. The right to withdraw consent for the use of Personal Data. In the presence of other legal grounds, we also have the right to continue using or processing Personal Data without your consent.

In accordance with the GDPR, in addition to implementing systematic measures to protect personal data, a Data Protection Officer (DPO) will be appointed, who will assume full responsibility for the protection of your Personal Data. We will evaluate all the requests and complaints we receive and provide you with timely responses. We may ask you to provide a valid copy of an identity document so that we can fulfill our obligations to ensure security and prevent unauthorized disclosure of data.

We reserve the right to charge a reasonable administrative fee if your request for data access is clearly unfounded or exceeds our obligations, or if you request additional copies of your Personal Data.

For the convenience of providing services to clients located in the EEA, we request explicit consent to transfer Personal Data from the EEA outside of this region. If you are an individual located in the EEA and refuse to consent to such transfer, you will no longer be able to use the Website and our Services.

1. Information you provide to us directly when contacting us;

2. Information we receive from third parties, such as third-party service providers;

3. Information obtained during our relationship with you;

4. Information collected when you use our Websites and Services;

5. Information collected from publicly available sources.

When you visit our Website, we use Google Analytics through cookies to track our performance and evaluate the effectiveness of online advertising.

Cookies are small amounts of data sent to your browser and stored on your computer’s hard drive. Cookies can only be sent to your computer's hard drive when you use your computer to access our Website. Cookies are typically used to record visitors' habits and preferences when browsing services on our Website. The information collected through cookies does not include Personal Data. Cookies that allow the Website or service provider system to recognize your browser and capture and retrieve information cannot be used to obtain data from your hard drive, your email address, or your personal details. Most browsers are set to accept cookies. You can configure your browser to reject cookies or notify you whenever cookies are loaded. However, if you set your browser to disable cookies, you may not be able to run or use some features of our Website.

We will use the information we collect from you for the following purposes or in the following ways:

1. To provide you with our Services through our Website;

2. To identify and verify your identity when using our Website;

3. To improve and upgrade the Website services (your information and feedback that we receive may help us improve the Website service, allowing us to respond more effectively to your service requests and support needs);

4. To maintain statistics regarding the use of our Website and for data analysis conducted in collaboration with government agencies, public relations institutions;

5. To personalize your experience (your information will help us respond better to your personal needs);

6. To facilitate transactions (your information, whether public or private, will not be sold, exchanged, transferred, or otherwise provided to any other party except as required by law or with your consent, unless explicitly done so to complete a transaction requested by you);

7. To regularly send emails (the email address you provide for processing may be used to receive information about your activity on the Website, in addition to newsletters, updates, information on related products or services, etc., which we may send to you from time to time);

8. To contact you regarding your account, including requesting any additional information or documentation;

9. To implement security measures to protect your account, including, among other things, two-factor authentication;

10. To assess your risk rating according to criteria we define;

11. To identify and reduce fraud risks;

12. To ensure compliance and protect our rights;

13. To comply with applicable laws, regulations, and/or orders required by competent authorities;

14. For other purposes stated in this Website Agreement and by all lawful means adopted to achieve these goals.

We do not sell, trade, or otherwise transfer your information, nor do we allow others to collect or use your information; however, we may disclose and transfer your Personal Data under the following circumstances:

1. To our affiliates, trusted third parties who assist us in managing our websites, managing our business, or providing you with services, provided that such parties agree to keep such information confidential.

2. When we believe that disclosure is appropriate or required by any applicable laws, regulations, rules, or court orders, or is necessary to implement the strategy of our Website and ensure the proper functioning of the Website, or may be necessary for related parties to provide services, or to protect the rights, property, or safety of us or others. However, your information will not be provided to others for marketing, advertising, or other purposes.

We have implemented international standards to prevent money laundering, terrorism financing, and the circumvention of trade and economic sanctions, which require us to conduct due diligence on our clients.

This may include using third-party data and service providers that we will match with your Personal Data.

1. To subsidiaries, companies under common control, including their respective contractors, affiliates, employees, or representatives;

2. To law enforcement agencies for the enforcement of any law, court order, subpoenas, or government requests.

We take appropriate physical, electronic, managerial, and technical measures to protect your Personal Data. To the greatest extent possible, we guarantee that any Personal Data collected through our Website will not be subject to interference by any third party not associated with us.

1. Physical measures: Records of your personal data will be securely stored in a protected repository.

2. Electronic measures: Computer data containing your Personal Data will be stored in computer systems and storage with strict access control.

3. Managerial measures: Only employees duly authorized by us can access your Personal Data, and these employees must comply with our internal code regarding the confidentiality of personal data.

4. Technical measures: Secure and adaptive encryption methods, such as Secure Socket Layer (SSL) encryption, may be used for transmitting your Personal Data.

5. Other measures: Our network servers are protected by proper firewalls and other relevant security mechanisms. If you are aware of any security vulnerabilities on our Website, please contact us immediately so we can take appropriate action as soon as possible.

Despite the above security measures, we cannot guarantee that information transmitted over the Internet is completely secure, and therefore we cannot guarantee that the Personal Data you provide us through our Website will always be secure.

We are not responsible for any losses or damages arising from or caused by any event related to unauthorized access to your Personal Data, and we are not liable for compensating such losses or damages.

We aim to maintain the accuracy, reliability, completeness, and up-to-date nature of the Personal Data we store, as well as protect their confidentiality and security.

We store Personal Data only for as long as reasonably necessary for the purpose for which it was collected.

We will not retain your Personal Data in a form that allows the identification of the data subject longer than necessary for the lawful purpose or the purposes for which we originally collected it, including for compliance with any legal requirements, accounting, or reporting obligations.

To determine the appropriate retention period for personal data, we take into account the volume, nature, and confidentiality of the personal data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purpose for processing your Personal Data, whether we can achieve these purposes by other means, and applicable legal requirements.

In some circumstances, we anonymize your personal information so that it can no longer be linked to you. In this case, we will use such information without further notice to you. After the retention period, we will securely delete or destroy the stored data and require our subsidiaries, companies under common control, including their respective contractors, affiliates, employees, representatives, or third-party suppliers, to do the same.